ra2warroom web store FAQ section

Here is an explanation of how your order is shipped and the shipping timelines: I am not a business so I am not available 24/7. This site is a one-man show. I have a regular job from 8am to 5pm. I go to sleep at 10pm. When an order is received and payment has been cleared, I package and print shipping labels just after 5pm the night before. I drop off packages at the post office during my lunch hour which is at 12pm. There is no other time for me to ship items so there is no same day shipping. In order to best give you a shipping date for your order, I have established a cut off time for when an order must have been placed and paid for. Therefore, the following shipping schedule is as follows: I ALWAYS ship the next business day if payment has cleared before 5pm Arizona Time. Orders placed after 5pm will not be shipped until the following day i.e. place an order after 5pm on Tuesday and your order will not be shipped until Thursday. My post office does not open on weekends. Shipping is only done on Weekdays. Please take note of the Postal Holidays in the following link which may delay shipping: https://about.usps.com/newsroom/events/

I will email you an order confirmation after you place your order and then a shipping confirmation after I have shipped your order.

Yes. Please let me know that you are buying more than one item and I will give you a discount on shipping depending on the cost of shipping.

I am a former eBay Power Seller with 100% positive feedback. I switched to eCrater due to the new increase in fees on eBay. My former eBay seller id is: ra2warroom

I will send you an email with the tracking number as soon as your order is shipped. You may not see any updates to the tracking information for about 24 hours.

This is simply a store where I sale my used and collectible stuff. I am NOT a business. You always talk to me, the owner.

I package my items very securely. If you are purchasing an item, please add the cost of shipping insurance to your item if you would like to protect yourself against lost/damaged goods. I am not responsible for lost or damaged mail or compatibility issues. Please go to the following link for insurance cost: https://pe.usps.com/text/dmm300/Notice123.htm#_c191 and for international buyers: https://pe.usps.com/text/dmm300/Notice123.htm#_c432

There are no returns on anything new. Unless you were sent the wrong item (meaning that I sent you an item that was not the same one in the listing i.e. you ordered a motherboard but got RAM or ordered an ASUS motherboard but got an MSI), there are no returns on anything used. I have 100% positive feedback both on eBay and eCrater. Although I have not experienced anything lost or damaged in the mail, please don't forget to purchase shipping insurance as I am not responsible for anything lost or damaged in the mail. You will always be sent a tracking number for proof of shipment and proof of delivery. Any refused packages or returns of working items will incur a 15% restocking fee. A larger fee will be deducted if the item is not in the same condition as when it was sent. Shipping costs are nonrefundable. Even though an item states "free shipping", the actually shipping costs will be deducted from all refunds.

All pictures (except those labeled "stock photos" for some new items) were taken by me. What you see is what you get. Please do not assume anything else is included that isn't shown in the pictures. If you have any questions or are unsure about what is included, please email me first at: [email protected]

Sometimes things will be put on sale for a lower price. The lower price is already reflected in the price you see. Not everything will go on sale. The sale lasts until a certain amount of page views have been generated for that specific item.

Just send an email to [email protected] and I will get back to you as soon as possible.

Yes, please contact me through [email protected] BEFORE you buy with what type of shipping service you would like and I will quote you a price.

It depends on your country but if any customs fees arise, you, the buyer, are responsible for paying all fees and taxes. I will not mark items as a gift or under value them to avoid these fees. Any refused packages incur a %15 restocking fee and shipping costs will not be refunded.

Yes. I will NOT ship any packages to unconfirmed addresses. Please make sure you have your address confirmed through Paypal first.

No. No items will be held for a later purchase. Until payment has been made, an item is buyable by any customer. Placing an order and not completing payment does not remove an item from stock.

As the buyer, you are responsible for researching and determining if a product you are about to buy does what you need it to do and if it comes with what you need. If an item or accessory is not listed in the page or not shown in the pictures, do NOT assume that it comes with. I am not responsible for any compatibility issues so please do your research FIRST. If you have any doubt or are unsure, please email me BEFORE purchasing at [email protected].