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When will my order be shipped?
How do I know the status of my order?
I want to buy more than one item, can you combine shipping?
How do I know I can trust you?
How can I track my shipment?
What kind of store is this?
What if my item hasn't arrived or arrives broken?
How can I return an item?
What does my order include?
What does "On Sale" mean?
I want to ask a question before I order, how do I do this?
Can I get a faster shipping service?
I am an international buyer, do I have to pay customs fees?
I am paying through Paypal, do I need to confirm my address?
Can I put a purchase on hold?
Buyer Responsibility?
Are those pictures of the actual item being sold?


When will my order be shipped?
Here is an explanation of how your order is shipped and the shipping timelines: I am not a business so I am not available 24/7. This site is a one-man show. I have a regular job from 8am to 5pm. I go to sleep at 10pm. When an order is received and payment has been cleared, I package and print shipping labels just after 8pm the night before. I drop off packages at the post office during my lunch hour which is at 12pm. There is no other time for me to ship items so there is no same day shipping. In order to best give you a shipping date for your order, I have established a cut off time for when an order must have been placed and payed for. Therefore, the following shipping schedule is as follows: I ALWAYS ship the next business day if payment has cleared before 8pm Mountain Time. Orders placed after 8pm will not be shipped until the following day i.e. place an order after 8pm on Tuesday and your order will not be shipped until Thursday. My post office does not open on weekends. Shipping is only done on Weekdays. Please take note of the 2015 Postal Holidays below which may postpone shipping: *Thursday, January 1 – New Year’s Day *Monday, January 19 – Martin Luther King, Jr. birthday (observed) *Monday, February 16 – Washington’s birthday (observed) *Monday, May 25 – Memorial Day *Friday, July 3 – Independence Day *Monday, September 7 – Labor Day *Monday, October 12 – Columbus Day *Wednesday, November 11 – Veterans’ Day (observed) *Thursday, November 26 – Thanksgiving Day *Friday, December 25 – Christmas Day

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How do I know the status of my order?
I will email you an order confirmation after you place your order and then a shipping confirmation after I have shipped your order.

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I want to buy more than one item, can you combine shipping?
Yes. Please let me know that you are buying more than one item and I will give you a discount on shipping depending on the cost of shipping.

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How do I know I can trust you?
I am an eBay Power Seller with 100% positive feedback. I switched to eCrater due to the new increase in fees on eBay. I also keep in touch with you to make sure you got your product and that you are happy. My eBay seller id is: ra2warroom

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How can I track my shipment?
I will send you an email with the tracking number as soon as your order is shipped.

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What kind of store is this?
This is simply a store where I sale my used and collectible stuff. I am NOT a business. You always talk to me, the owner.

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What if my item hasn't arrived or arrives broken?
I package my items very securely. If you are purchasing an item, please add the cost of shipping insurance to your item if you would like to protect yourself against lost/damaged goods. I am not responsible for lost or damaged mail or compatibility issues. Please go to the following link for insurance cost: https://pe.usps.com/text/dmm300/Notice123.htm#_c191 and for international buyers: https://pe.usps.com/text/dmm300/Notice123.htm#_c432

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How can I return an item?
There are no returns on anything new. Unless you were sent the wrong item (meaning that I sent you an item that was not the same one in the listing), there are no returns on anything used. I have 100% positive feedback both on eBay and eCrater. Although I have not experienced anything lost or damaged in the mail, please don't forget to purchase shipping insurance as I am not responsible for anything lost or damaged in the mail. You will always be sent a tracking number for proof of shipment and proof of delivery. Any refused packages or returns of working items will incur a 15% restocking fee. Shipping costs are nonrefundable. Even though an item states "free shipping", the actually shipping costs will be deducted from all refunds.

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What does my order include?
All pictures (Except those labeled "stock photos" for some new items) were taken by me. What you see is what you get. Please do not assume anything else is included that isn't shown in the pictures. If you have any questions or are unsure about what is included, please email me first at: ra2warroom@gmail.com

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What does "On Sale" mean?
Sometimes things will be put on sale for a lower price. The lower price is already reflected in the price you see. Not everything will go on sale. The sale lasts until a certain amount of page views have been generated for that specific item.

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I want to ask a question before I order, how do I do this?
Just send an email to ra2warroom@gmail.com and I will get back to you as soon as possible.

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Can I get a faster shipping service?
Yes, please contact me through ra2warroom@gmail.com BEFORE you buy with what type of shipping service you would like and I will quote you a price. Priority Mail is usually only about $1 - $3 more on most of the items that I sell.

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I am an international buyer, do I have to pay customs fees?
It depends on your country but if any customs fees arise, you, the buyer, are responsible for paying all fees and taxes. I will not mark items as a gift or under value them to avoid these fees. Any refused packages incur a %15 restocking fee and shipping costs will not be refunded.

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I am paying through Paypal, do I need to confirm my address?
Yes. I will NOT ship any packages to unconfirmed addresses. Please make sure you have your address confirmed through Paypal first.

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Can I put a purchase on hold?
No. No items will be held for a later purchase. Until payment has been made, an item is buyable by any customer. Placing an order and not completing payment does not remove an item from stock.

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Buyer Responsibility?
As the buyer, you are responsible for researching and determining if a product you are about to buy does what you need it to do and if it comes with what you need. If an item or accessory is not listed in the page or not shown in the pictures, do NOT assume that it comes with. I am not responsible for any compatibility issues so please do your research FIRST. If you have any doubt or are unsure, please email me BEFORE purchasing at ra2warroom@gmail.com.

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Are those pictures of the actual item being sold?
Unless you see the phrase "Stock Photo" on the pictures, all pictures are of the actual item that will be shipped to you and have all been taken by me.

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Last Updated: 15 Dec 2017 14:43:16 PST home  |  about  |  terms  |  contact
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